Politique de remboursement

What’s this I hear about a 100-day trial?


We want you to find the best health device that best fit your lifestyle—and sometimes you can’t know what fits best until you used it. That’s why every aukeyhome product comes with a 100-day trial.

Here’s how it works: Starting from the day you buy any product from aukeyhome, you have the next 100 days to live with it, vibe with it, sports with it, take a picture of it, whatever it takes to make sure you love it. If it’s not the right fit for you, you can return for a full refund or exchange for your perfect healthy companion.

 

Returns & Refund

To fully protect your rights and enjoy satisfactory shopping experience, please read the following details for conditional return & refund service.

 

Returns

- If you receive a damaged, defective product, or a wrong product is shipped, please contact aukeyhome Customer Support at help@aukeyhome.com prior to returning issues.

- All products to be returned must be in its original packaging and in salable condition with complete accessories and manuals, otherwise additional fees will be required.

- Return service is available within 100 days from the date of purchase.

- Reverse shipping fee is required.

- All returns are subject to validation and approval at aukeyhome’s discretion.

- If you have purchased a aukeyhome product from other channels instead of aukeyhome official website, please apply for returns on the channel on which the purchase has been made.
(Please contact help@aukeyhome.com for confirmation before returning.)

 

Refund

As soon as aukeyhome receives a returned product and checks that it meets the requirements listed above, a refund will be issued to the original method of payment. Please allow 7 days of refund process.

 

Contact help@aukeyhome.com for further assistance.